Terms and conditions

The combination of travel services that is you is a fixed price within the meaning of the Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code.
You will therefore benefit from all rights granted by European Union applicable to packages, such as transposed into the tourism code. Aisha Tours Ethiopia will be fully responsible for the proper performance of the package as a whole. In addition, as required by law, Aisha Tours Ethiopia has protection to repay your payments and, if the transportation is included in the package, to ensure your repatriation should it become insolvent.
Essential rights provided for in Directive (EU) 2015/2302 transposed into the tourism code:
– Travelers will receive all the information essential information on the package before concluding the package travel.
– The organizer as well as the retailer are responsible for the proper performance of all travel services included in the contract.
– the organizer is obliged to provide assistance to the traveler in case of difficulty.
– Travelers receive a phone number emergency services or the contact details of a point of contact to reach the organizer or retailer.
– Travelers can transfer their package to another person, subject to reasonable notice and possibly subject to paying fees additional.

  • The price of the package can only be increased if costs increase (for example, the prices of fuels) and if this possibility is explicitly provided for in the contract, and in any case can not be modified less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveler can solve the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in costs correspondents.
    – Travelers can resolve the contract without paying resolution fees and be fully reimbursed for payments made if any of the elements the package, other than the price, is subject to
    important modification. If, before the beginning of the fixed price, the professional responsible for the package cancels it, the travelers can get the refund and a compensation, if any.
    – Travelers can resolve the contract without paying resolution fee before the start of the package in case of exceptional circumstances, for example if there are serious problems for safety at the destination which are likely to affect the package.
  • In addition, passengers may, at any time before beginning of the fixed price, to resolve the contract payment of appropriate and justifiable resolution fees.
    – If, after the beginning of the fixed price, important elements of this can not be provided as planned, others appropriate services should be offered to travelers, without extra charge.
    – Travelers can resolve the contract without paying resolution fees when the services are not executed in accordance with the contract, that it disturbs considerably the execution of the package and that the organizer does not solve the problem.
    – Travelers are also entitled to a price reduction and / or compensation for non-performance or poor performance of travel services.
    – The organizer or retailer must provide assistance if the traveler is in trouble.
    – If the organizer or the retailer becomes insolvent, the amounts paid will be reimbursed. If
    the organizer or the retailer becomes insolvent after the beginning of the package and if the transportation is included in the package, the repatriation of travelers is guaranteed. Aisha Tours Ethiopia has taken out protection against insolvency with GROUPAMA. The travelers can contact this organization if services are denied because of the insolvency of
    Aisha Tours Ethiopia: GROUPAMA INSURANCE CREDIT – 8-10 Rue d’Astor – 75008 Paris – Directive (EU) 2015/2302 available on legifrance.gouv.fr


AISHA TOURS ETHIOPIA defines its special conditions of sale (CPV) according to the specificities of its travels. Any purchase of a trip implies their acceptance. In the event of contradiction between the CPV appearing in brochure and those of the Internet site, these will prevail.

    Aisha Tours Ethiopia offers you to build your travel according to your desires and provides you with dedicated brochures; suggest itineraries and you gives budget ranges. To get your personalized travel program, you must submit your quote request by phone or email
    info@aishatoursethiopia.com or via the dedicated form on our website www.aishatoursethiopia.com section “do not forget our customized itineraries”.
    Any quote request for a custom circuit on measurement and not corresponding to any proposed circuit in the catalog of circuits available on the website or for a circuit combination that may exist in the catalog of circuits available on the website, will be
    invoice 150 euros payable on the date of the request of the estimate, non-refundable and to be deducted from the amount of invoice in the case of registration to an organized tour
    by Aisha Tours Ethiopia.
    The first modification will be free; 50 euros, no refundable and to be deducted from the amount of the invoice in the case of a registration to a tour organized by Aisha Tours Ethiopia will be charged from the second request for amendment and by requests for additional modifications.

Depending on the complexity of the request, Aisha Tours Ethiopia will offer you, within a minimum of 3 days crafted, from the expression of your wishes a quote,
with a period of validity, containing your program of trip and its firm and definitive price, all costs, taxes and services included.
In case of exceeding the validity period of your quote, Aisha Tours Ethiopia will be able to establish a new estimate for your trip if certain terms, especially tariffs had to be modified. As soon as you confirm this quote, within its validity period, you will be able to register, by initialing and signing the estimate, the registration form and the special conditions of sale, which will be communicated to you. The registration must be accompanied by the documents specified in the form.

    2.1. Registration
    You can register on our trips by means of the registration form available on request. Your
    registration is final upon receipt of the registration form completed, dated and signed.
    Registration to one of our trips implies adherence to information of the Code of Tourism and our conditions special. In accordance with Article L221-28 of the Code of consumption, this contract is not subject to the right to retract.
    2.2. Payment terms
    A deposit of 35% is payable on the day of registration if it is effective more than 30 days from the date of departure and 100% of the price of the plane ticket in case Aisha Tours Ethiopia to support the purchase of your international flight. The balance of the payment is 65% of the total price Trip is due 30 days prior to departure date. For any registration less than 30 days before the date of departure, the payment must be made in one go and for the total amount of the trip.

For any payment, an invoice is addressed to you as soon as possible and at the latest within 8 days collection. The balance of the trip price must be paid, without recovery from us, at the latest 30 days before departure. Any delay in the payment of a deposit or balance may be considered as a cancellation for which will be applied cancellation fees
provided for in Article 4. Any interrupted or abridged trip of your whatever cause does not give rise to any reimbursement other than that provided for in the conditions insurance.
Any payment within 15 days of the departure date must be done by credit card or cash in
the limit laid down in Article L 112-8 of the Monetary Code and Financial or an amount of 3000 € per file.
2.3. Fees
No registration fees.
For any booking of a trip less than 5 days before the departure, “emergency costs” in the amount of 50 € will be charged per file.
• The extension of your stay or an early departure on our escorted tours is possible if the request for modification is made during registration. Outside of price of additional services, costs of 150 € per person will be charged.
2.4. Change of itinerary
Aisha Tours Ethiopia reserves the right to modify routes, accommodations and take all
provisions, possibly without prior notice, if the circumstances require such changes.


    3.1. Air tickets
    Prices organized by Aisha Tours Ethiopia get off international flight. Assuming
    you want the international flight booked by Aisha Tours Ethiopia, this one will be provided by Ethiopian Airlines and 100% of the price of the plane ticket will have to be paid to Aisha Tours Ethiopia on the day of registration.
    As soon as a deposit is received from a customer, all flights which are part of the circuit are confirmed by the full payment to the respective airlines.
    In the case of cancellation by the customer, the refund on prepaid air tickets are subject to the company cancellation policy respective airlines. The cancellation conditions below
    do not apply to airline tickets.
    Flight schedules may vary up to a few days before departure according to traffic authorizations given by the competent authorities. To avoid any risk of confusion between various notices of meeting, we you will only receive confirmed schedules by the company. Departures and arrivals can be very early or very late. In no case, the costs related to these hours cannot be supported by Aisha Tours Ethiopia or justify a possible cancellation or a any refund. Airlines do not do not refund the amount of the fuel surcharge for non-refundable airline tickets.


3.2. Conditions of Carriage – International Flights, domestics in Ethiopia or chartered
The general and special conditions of transport of the company are accessible via the website of the airline or on request. In accordance with the Warsaw Convention, the airline may be to modify, without notice, in particular schedules, itineraries, airports of departure and arrival. Account the conditions applied by the airlines (flights scheduled, domestic in the country of destination or chartered), if the traveler does not show up for check-in to go or one of the flights of a series of flights (air pass), the return flight or other flights of the series will be automatically canceled the company. The traveler must then, to continue his journey, buy at his own expense a new ticket (s) according to places
available. If, in case of modifications by the company, especially because of technical, climatic or policies outside Aisha Tours Ethiopia, delays or cancellations or strikes outside Aisha Tours Ethiopia, additional calls, changes of aircraft, course, political events, climatic, the traveler decides to waive the trip, he will be charged the fees mentioned in Article 4 below. Aisha Tours Ethiopia will not refund fees (taxis, hotels, transport, catering …) as soon as the customer is under the protection of the airline. In case of delay in the transport on departure or return of the trip and / or damage or loss of luggage, denied boarding (overbooking) and / or flight cancellation by the airline, we recommend to the traveler, to enable him to assert their rights vis-à-vis the airline, to keep all original documents (banknotes, cards boarding pass, baggage allowance or other) and
solicit from the airline any proof written in case of denied boarding (overbooking) or
cancellation of flights. The traveler will ship to the company as soon as possible, taking into account short deadlines imposed, his claim with copy of the supporting documents and will keep the originals. Aisha Tours Ethiopia will be able case of difficulty, contact the company to assist the traveler in the resolution of the claim.
Under article R211-5 of the Tourism Code, we we reserve the right to use an airline
Different from those mentioned in the list of contractual air carriers for your trip.
In any case, in accordance with the new Regulation (R211-4 paragraph 13, R211-6 paragraph 20, R211- 11), we will inform you of the carrier’s identity effective as soon as it is known, and at the latest 8 days before the date of the contracted trip. 3.3. Routing before departure and return trip If you organize only your pre and post benefits routing (transport, hotel …) to the place of beginning of the journey and to your home at back from the trip, we recommend buying from services (transport tickets, etc.) that can be modified and / or reimbursable and provide for transfer times between airports / train stations. In case of occurrence of a case force majeure, an unforeseeable and insurmountable event
by a third party or by the traveler who benefits of your trip Aisha Tours Ethiopia and imply changes to the above benefits, Aisha Tours Ethiopia will not reimburse the costs incurred


    4.1., If the customer is obliged to cancel his trip, he will have to inform Aisha Tours Ethiopia by written form allowing an acknowledgment of receipt, as soon as the event giving rise to that annulment: that is the date of issue of the writing which will be retained as date cancellation fee for cancellation fees. The Visa fees are not refundable by Aisha Tours Ethiopia.

Cancellation fees will be due and payable according to the following criteria :

More than 60 days before the departure date of the the trip

No charge

60 to 31 days before the departure date of the trip

15 % of the travel price

30 to 21 days before the departure date of the trip

25 % of the travel price

20 to 14 days before the departure date of the trip

50 % of the travel price

13 to 7 days before the departure date of the the trip

75 % of the travel price

At least 7 days before the departure date of the the trip

100 % of the travel price

Flight prices are not included in the conditions described above. No refunds will be carried out for no-show or for all or part unused services.

4.2. Other modalities:
If one or more travelers registered on the same file (Registration Bulletin) cancels their participation in a trip maintained for other participants:
– For personal services (not shared): the cancellation fee schedule above (Article 4) will be
calculated for the traveler (s) who cancels on the price of benefits (plane tickets …) not consumed by the trip at the date of cancellation,
– For shared services: fees equal to 100%, whatever the date of cancellation, will be charged to (x) participant (s) who cancel (s) on their share of shared benefits of the trip
When several customers have registered on the same file and that one of them cancels his trip, the expenses cancellation fees are levied on the sums received by Aisha Tours Ethiopia for this issue, whatever the author payment.
In the event of cancellation, for whatever reason, expenses outside the trip signed at Aisha Tours Ethiopia and engaged by the customer such as, shipping cost to the place of departure of the journey and return home, fees for obtaining visas, travel documents, travel expenses vaccination cannot be the subject of any refund.


  1. PRICE
    5.1. circuits
    The applicable prices are those available on the site Internet for your circuit. The price per circuit and per traveler is fixed on the basis of a minimum number of participants mentioned in the offer of the circuit. For a number of participants lower, the technical conditions realization of the journey are different and can we bring, to guarantee the departure or because of special circumstances to charge you a supplement “small group” price list no later than 21 days before date of departure of the trip, it being specified that Aisha Tours Ethiopia would pay you back if registrations complemented the complement of the circuit.
    For all requests for circuits not corresponding to price fixed on the basis of a minimum number of participants, the applicable price will be the one indicated in the quote provided by Aisha Tours Ethiopia with a validity date. Our quotes are always made subject to the availability of proposed services. In order to reserve these services, the customer will have to pay the amount of the deposit shown in your quote and completed and signed the registration form corresponding.
    5.2. All trips Aisha Tours Ethiopia
    The prices mentioned in our travel brochure proposed benefits include the benefits of each type of travel and the particular demands of travelers. These benefits are described in the brochure of the proposed trip.

Our prices are established on different bases of participants. When booking, you will be charged on the basis Corresponding to the smallest number of participants. AT thirty days, if we have exceeded the maximum number of participants in this database, we will send you a corrective invoice with partial refund Corresponding to the price difference between the two bases tariff.
In accordance with articles L.211-12, R. 211-8 and R. 211-9 of the Tourism Code, our prices, can vary up to 20 days before departure. If the variation comes to exceed  8% of the initial price and you are already registered, you have the Ability to cancel your trip, free of charge, within 8 days following the notification of this increase.
We can make adjustments upwards or downwards when they are not significant, without
possibility of cancellation without charge on your part, for two reasons:
1- variations in the cost of transport, particularly related to cost of fuel and / or
2- variations in fees and taxes relating to services provided, such as landing fees, embarkation, disembarkation, in ports and airports. Aisha Tours Ethiopia will invoice you in full additional cost induced.
Your refusal to pay this price adjustment will be considered a cancellation.
If one or more travelers registered on the same ballot registration cancels (nt), the trip can be maintained once the participants have settled at Aisha Tours
Ethiopia, before departure, the possible additional cost of benefits which have had to be modified because of the cancellation of the traveler (s). Any refusal on the part of the
remaining registered travelers to fulfill this adjustment will be considered a cancellation of their the passenger (s) concerned, with the application of scale of Article 4 above.

    Only considered as contractual, the benefits and conditions mentioned on the brochure
    detailed information about the proposed trip and which has been discount for registration with Aisha Tours Ethiopia or on the website www.aishatoursethiopia.com . In case of contradiction between the information of a trip contained in our detailed brochure on the proposed trip and the site Internet, only those listed on the detailed brochure on the proposed trip will prevail.
    All our trips (unless otherwise stated) are planned with accommodation in a double room (two people). Where possible, a room individual can be requested from Aisha Tours Ethiopia, against invoicing of a supplement.

6.1. Services not used / modifications
Services voluntarily modified by the client on place are subject to the conditions of local service providers : additional or replacement benefits generating an additional cost must be paid directly to travel agencies or local service providers and will in no way engage the responsibility of Aisha Tours Ethiopia. Services not used on site (transfers, excursions, accommodation …) will not give rise to no refund.
6.2. Single bedroom
A person traveling alone can request a single room / tent for an extra charge
indicated in our price list of the detailed brochure of the trip. If for reasons of availability, requisitions or others, the room / tent is not not possible during the whole circuit, the services not consumed will be reimbursed pro rata and without other compensation.
On the “escorted tours”, the customer having registered only and having not opted for a single room will be billed the individual room supplement at the time of registration. However, if we find a person likely to share his room, we will deduct this supplement at the time of settlement of the balance. Base price 3 persons: double room + an extra bed (this service however, not being comfortable for adults, we then advise the single room). If the 3rd nobody wants a single room, the supplement will be billed.
6.3. Customized tour and partial services
For all custom tours, the trip is developed with the traveler and may relate to partial benefits. In the case of rental of a vehicle, the route is defined in advance and the traveler complies with this itinerary.
Any change of itinerary on the initiative of the traveler must be accredited by Aisha Tours Ethiopia. The costs incurred by a change of route or program on the initiative of the traveler (fuel, rooms hotels) will be entirely the responsibility of the traveler.


7.1. Paperwork
Before you register to undertake your trip, you must check that each of the travelers, according to his personal situation and his nationality, is in possession of a passport with a validity of 6 months after the end of the stay and any other document (s) (visa, family record book), required and in accordance with the requirements to transit and or to enter Ethiopia.
Aisha Tours Ethiopia communicates in its offer of travel information on customs formalities and for nationals of French nationality. He belongs to the traveler of French nationality to check that he is in possession of the particular documents administrative and health requirements for the accomplishment of the journey. Others people nationalities should inquire and inquire before register and carry out their journey, on formalities administrative (visa …) and health (vaccines …) required including embassies and consulates
competent. A traveler, who could not board a flight, fault to present the police, customs and / or sanitary, could not claim any refund the price of his trip. Aisha Tours Ethopia will not no case, be held responsible for the consequences non-compliance by the traveler with the regulations police officers, customs officers or health course of the journey (eg loss of identity papers and / or airline tickets …). Some countries and / or companies have put in place new formalities, also for any quote or registration request you will need henceforth to communicate to us:
• your surname, first name (s) and date of birth that appear on the passport that you will use for your trip and to complete the transit or entry authorizations,
• specify for each traveler (including children and babies), sex (male (M) or female (F)).
Attention: you will have to communicate these same information (surname, given name (s), date of birth and sex) identically, to complete all other required forms for the accomplishment of your journey, especially with flights on Ethiopian companies. In the absence of respect this procedure, you expose yourself to a refusal entry into the transit or destination territory.


7.2. Information on safety and health risks Aisha Tours Ethiopia advises you to consult
regularly before your departure the country sheet (s) of theFrench Ministry of Foreign Affairs relating to your trip (country of destination and crossed) on the site Internet www.diplomatie.fr , section “French and abroad “or to inform you by telephone at (watch cell). Health risks: We invite you to consult the information disseminated by the authorities competent authorities on the health risks of the your trip and to follow the recommendations and measures sanitary measures to combat these risks, which are sites www.sante.gouv.fr  (Ministry of Health), www.who.int/en/  (World Health Organization), or on request from our advisors. Unforeseen technical, climatic or other directly or indirectly force us to change the route, the schedules or the succession of the stages of a trip. The sometimes rustic nature of our travels, isolation where we are on a part of the route can put us to several days from the center of nearest rescue, we recommend not to undertake only in good health. Considering the specificity of our circuits, these are not adapted people with reduced mobility.

This frequent remoteness of the relief possibilities we force you to insist that you demonstrate particular caution in any action taken in during the trip (swimming, climbing, animal riding, etc.).
Similarly, you should always avoid isolating yourself from the group (swimming, desert, forest, etc.).
Our escorts have when necessary from a pharmacy. However, it does not contain the medication you may have need, it is recommended to bring your own drugs. If, during your trip, you feel tired or a particular pain, report it as soon as manifests itself, with frankness and simplicity, to your accompanying person who will be able to make the necessary arrangements.

Any request for modification made by the customer to title of one or the other of the services of the trip, after registration and before the issue of registered securities (air tickets or other) will be charged 5% of modified benefits with a minimum of 75 € per
folder, as far as Aisha Tours Ethiopia would be in able to meet this demand and that it is formulated more than 35 days from the date of departure. We wish to specify that any modification or change on the name after the issue of plane tickets whatever the date of the change entails the application by the airlines and / or the administrative authorities
(authorizations, visas) of penalties and / or modification that will be passed on to you.


9.1. For circuits:
Unless otherwise stated, the maximum size of groups for our trips is 15 people. Nevertheless, the maximum number can be exceeded by a participant in the case where the last person registering wishes to travel with another person. Benefits do not will not be changed and the conditions of your trip will be identical.
We can exceptionally be forced to cancel a departure if the minimum number of participants is not reached. This decision will be communicated to you no later than 21 days before the departure date planned.
An alternative solution may be proposed. In case the proposed alternatives do not not agree, your payments will be fully returned, without further compensation. All
expenses incurred by you remain at your expense (purchase of tickets province / Paris, international flight, hotel, equipment necessary to travel …).
For individual trips:
In view of the number of people wishing to travel together we can adapt the framing and the logistics at the size of the group.
9.2. Aisha Tours Ethiopia agrees to add travelers having reached at least 18 years of age. The requests registration concerning minors who will undertake unaccompanied travel of their parents or guardians and subject to the prior approval of Aisha Tours Ethiopia
must be signed by the father, mother or legal guardian and bear the words “agreement of the father, mother or “guardian”. Minor travelers, whether accompanied or not must have either passport or passport accompanied by a visa.
It is advisable first to inquire about the documents required by the country of destination by consulting the country of the site diplomatie.gouv.fr
Attention if the child travels alone with one of his two parents some countries may claim proof that the other parent authorizes this trip. For minors traveling with one of the parents, guardians or other adults, you should ensure that you are in possession of the documents necessary for the minor who accompanies you (booklet of family and national identity card or passport. The minor traveler must also bring himself permanence during the journey of the coordinates (name, address and telephone numbers) of his parents in order to be able to establish direct contact with them.


In accordance with article L. 211-17 of C. Tourism, Aisha Tours Ethiopia cannot be held responsible for consequences of events external to it,
especially :
• Loss or theft of airfare tickets by travelers, airlines not issuing duplicate.
• Failure to present or present documents identity and / or sanitary or expired
insufficient validity (passport, visa, certificate of vaccinations …) or not complying with the prescribed formalities (in particular to the recommendations of Article 2 above). In
case of failure to register (including for delay in boarding), 100% of the total amount will be retained benefits.
• Incidents or unforeseeable events and insurmountable of a third such as: wars, troubles
policies, strikes outside Aisha Tours Ethiopia, riots, technical or external administrative incidents at Aisha Tours Ethiopia, airspace congestion, bankruptcy of a service provider, inclement weather, delays (including delays in mailing services for the sending of air tickets, passports …), breakdowns, losses or theft of luggage or other personal effects of
The delay (s) suffered as a result of the cases referred to above as well as route / program changes resulting from it may not be possible result in no compensation whatsoever from Aisha Tours Ethiopia, in particular because of the modification of the duration of the trip originally planned or late at an airline stop. Possible expenses
additional charges related to a disturbance (taxes, hotel, parking, purchase of transport tickets …) will remain the responsibility of the traveler.
• Cancellation imposed by circumstances presenting the force majeure and / or for reasons connected the maintenance of passenger safety and / or injunction an administrative authority. Aisha Tours Ethiopia is reserves the right to change the dates, times or planned routes if it deems that the safety of the traveler cannot be assured without the latter being able to claim any compensation.


    Customers are advised to take out insurance sufficient to cover personal accidents,
    loss of luggage and the loss of the deposit cancellation, repatriation, death. Aisha Tours Ethiopia offers you the contracts Assurinco multi-risk offering optional transport package
    for the foreigner. The price depends on the price of the trip, it will be communicated to you in the estimate.
    As of your subscription you have a deadline withdrawal period of 14 working days. Reimbursement In the event of cancellation, a deduction of deductible per insured and after application of the scale (cf 4. Cancellations) A copy of the general conditions of the insurance purchased will be given to you when you registration.
    In the case of insurance taken out by your own means, it is appropriate to complete and sign a insurance to return to us at the time of your registration.
    Aisha Tours Ethiopia acts as an agent for national airlines and accordingly
    accepts no responsibility for any losses, damage, injury [fatal or otherwise], accidents,
    delays or any other irregularities resulting there from. Aisha Tours Ethiopia makes every effort to ensure that all arrangements and services related to the itinerary of a passenger will be carried out according to specifications and / or in the most efficient way possible.
    However, we do not have direct control over the provision of services by the airlines, they
    are in all cases selected with the largest carefully, we accept no responsibility for the
    errors and omissions of these suppliers.


As a customer, your complaint must be addressed in writing and registered mail with acknowledgment of receipt Aisha Tours Ethiopia – 39 rue Périer – 92120 Montrouge
(France), as soon as possible after the date of return of the trip, accompanied by supporting documents. After have entered our Customer Service and if there is no answer
satisfactory within a maximum of 60 days, you can seize the Ombudsman for Tourism and Travel, whose contact details and referral methods are available on its website: www.mtv.travel .


Personal data collected on the registration form or through the documents communicated as part of your trip are necessary for the performance of the travel contract and subject of treatment by AISHA TOURS ETHIOPIA. They will be kept for the duration of the relationship contractual increase of statutory limitation periods.
They will only be used by Aisha Tours Ethiopia and its partners and will not be the subject of communications only for the needs of the management of the journey or to fulfill the legal and regulatory.
Under the conditions provided for by the Data-processing law and Liberty amended in 2018, you can, by addressing at the following address: AISHA TOURS ETHIOPIA, 39 Rue
Périer – 92120 Montrouge (France), practice with the responsible for processing mentioned above, your rights access, rectification, erasure, limitation, portability and opposition for reasons relating to your particular situation. In case of dispute, you can
file a complaint with the CNIL at the address next: 3 Place Fontenoy 75007 Paris. You can
also contact the DPO responsible for processing at the following email address info@aishatoursethiopia.com


Literal reproduction of articles R.211 -3 R.211 -11 of the Tourism Code , in accordance with Article R.211- 12 of the Code of Tourism.

Article R.211 -3: Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7 , any offer and sale of travel services or stays lead to the delivery of appropriate documents that meet the rules defined by this Section . In case of sale of securities or airline tickets on line not accompanied by regular benefits that relate to these , the seller delivers to the buyer one or more tickets for the whole journey , issued by the carrier or under his responsibility . In the case of transport demand, the name and address of the carrier on whose behalf the tickets are issued , must be mentioned . The separate billing of various components of a same tourist package does not relieve the seller of his obligations made ​​by the regulatory provisions of this section .

Article R.211 -3-1 : Exchange of pre- information or the making available of the contractual conditions is done in writing. They may be out electronically in terms of validity and exercise provided for in articles 1369-1 to 1369-11 of the Civil Code. Are mentioned the name or business name and address of the seller and the indication of its registration in the register provided for in article L. 141-3 or , where applicable , the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2 .

Article R.211- 4: Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other components of the services provided on the occasion of the journey or stay , such as:

1 ° The destination, means , characteristics and categories of transport used ;

2 ° The type of accommodation , its location, level of comfort and main characteristics , its certification and tourism classification corresponding to the regulations or practices of the host country ;

3 Benefits proposed restoration ;

4 The description of the itinerary in the case of a tour;

5 ° The administrative and health formalities to be accomplished by national or by nationals of another Member State of the European Union or a State party to the Agreement on the European Economic Area in the event , including crossing of borders and their fulfillment delays ;

6 ° The visits , excursions and other services included in the package or possibly available at a supplement price ;

7 ° The minimum or maximum group size for the completion of the trip or stay and, if the completion of the journey or stay is subject to a minimum number of participants , the deadline for informing the consumer in case of cancellation the trip or stay ; this date can not be fixed at less than twenty -one days before the departure ;

8 ° The amount or percentage of the price to be paid by way of deposit at the conclusion of the contract and the payment schedule for the balance;

9 ° The procedures for revision of prices as provided for by the contract pursuant to Article R. 211-8 ;

10 ° Cancellation of a contractual nature ; 11 ° Lesconditionsd’annulationdefiniesauxarticlesR .211-9 , R.211- 10etR.211 -11 ; 12 ° Information on the optional conclusion of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks , including repatriation in case of accident or disease ;

13 ° When the contract includes air transport , information for each flight segment , provided for in Articles R. 211-15 to R. 211-18 .

Article R.211- 5: prior information to the consumer binds the seller, unless therein the vendor has xpressement reserve the right to modify certain elements. The seller must , in this case clearly indicate to what extent these changes may occur and any items. In any case , changes have been made in the prior information must be communicated to the consumer before the contract is concluded .

Article R.211 -6: The contract between the seller and the buyer must be in writing, in duplicate , one of which is delivered to the buyer , and signed by both parties. When the contract is concluded through electronics, is made pursuant to Articles 1369-1 to 1369-11 of the Civil Code. The contract must include the following clauses :

1 The name and address of the seller , its guarantor and insurer and the name and address of the organizer;

2 ° The destination or destinations of the trip and , in case of stay splits , the different periods and their dates;

3 ° The means, characteristics and categories of transport used , the dates and places of departure and return;

4 ° The type of accommodation , its location, level of comfort and main characteristics and tourist classification under the regulations or practices of the host country;

5 ° The proposed restoration services ;

6 The itinerary when it comes to a circuit;

7 ° The visits , excursions or other services included in the total price of the trip or stay ;

8 ° The total cost of services billed as an indication of any possible revision of the billing under the provisions of articleR .211-8 ; 9 ° The indication , if appropriate , fees or taxes for certain services such as landing , boarding or disembarkation fees at ports and airports , tourist tax not included when in the price of the service or services provided ;

10 ° The timing and mode of payment; the last payment made ​​by the buyer can not be less than 30 % of the price of the trip or stay and must be done when submitting documents to realize the trip or stay ;

11 ° special conditions requested by the buyer and accepted by the seller;

12 ° The terms under which the buyer may submit to the seller a claim for non-performance or poor execution of the contract, which complaint must be addressed as soon as possible by any means to obtain acknowledgment of receipt to the seller, and , where appropriate , notified in writing to the tour operator and provider of services concerned ;

13 ° The deadline for informing the buyer in case of cancellation of the trip or stay by the seller in the event that the completion of the journey or stay is subject to a minimum number of participants , in accordance with the provisions of 7 ° of Article R. 211-4 ;

14 ° Cancellation of a contractual nature ;

15 ° Cancellation mentioned in Articles R. 211-9 , R. 211-10 and R. 211-11 ;

16 ° precisions concerning the risks covered and the amounts guaranteed under the insurance contract covering the consequences of professional civil liability of the seller;

17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation by the buyer (policy number and name of the insurer ) and those concerning the assistance contract covering certain specific risks, including repatriation costs in case of accident or illness; in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded ;

18 ° The deadline for informing the seller in case of transfer of the contract by the buyer;

19 ° The commitment to provide to the buyer , at least ten days before the date scheduled for his departure , the following information:

a) The name, address and telephone number of the local representation of the seller or , failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in case of difficulty or , failing that, the call for urgent to establish contact with the vendor number ;

b) For travel and stays of minors abroad , a telephone number and an address to establish a direct contact with the child or the person ‘s place of stay ;

20 ° clause of termination without penalties and reimbursement of amounts paid by the buyer in case of non -compliance with the information requirements provided for in paragraph 13 of Article R. 211-4 ;

21 ° The commitment to provide to the buyer , in good time before the start of the journey or stay , hours of departure and arrival .

Article R.211 -7 : Buyer can transfer the contract to a transferee who fulfills the same conditions as himself for the journey or stay , as this contract has no effect . Unless more favorably stipulated to the transferor , it is obliged to inform the seller of his decision by any means capable of producing a return receipt no later than seven days before the start of the journey . When it comes to a cruise , this period is extended to fifteen days. This transfer is subject, in any case , has a prior authorization of the seller .

Article R.211 -8: When the contract contains an express possibility of price revision , within the limits provided for in Article L. 211-12 , it must state the precise calculation methods , both on the upside and the downward price changes , including the costs of transport and taxes relating thereto , the currency or currencies that may affect the price of the journey or stay , the share price at which the variation applies , the course of the currency or currencies used as reference during the establishment of the price in the contract.

Article R.211 -9: If, before departing from the buyer, the seller is forced to make a change to one of the essential elements of the contract such as a significant price rise and when it disregards the obligation of information referred to in paragraph 13 of Article R. 211-4 , the purchaser may, without prejudice to recourse for compensation for damages possibly incurred, and after having been informed by the seller by any means of obtain an acknowledgment of receipt :

– either terminate the contract without penalty and get immediate repayment of amounts paid ;

– or accept the modification or replacement travel offers by the seller; a rider to the contract specifying the changes which have been made is then signed by the parties; any decrease in price is deducting any amounts remaining due by the purchaser if payment already made ​​by the latter exceeds the price of the amended provision , the excess must be refunded to him prior to his departure .

ArticleR.211 -10: In the case provided the articleL .211-14 , where, before the departure of the purchaser, the seller cancels the trip or stay , he must inform the buyer by any means capable of obtain an acknowledgment of receipt ; the buyer , without prejudice to recourse for compensation for damages possibly incurred obtains from the seller immediate reimbursement without penalty of amounts paid ; The buyer receives , in this case , a compensation at least equal to the penalty he would have paid if the cancellation was of his own act that date. The provisions of this article do not in any way prevent the conclusion of an amicable agreement for acceptance by the purchaser , a trip or stay substitution proposed by the seller.

Article R211 -11: When , after the departure of the buyer, the seller is the inability to provide a preponderant share of planned contract representing a non- negligible percentage of the price services honors by the purchaser, the seller must immediately take the following steps without prejudging remedies for compensation for damages possibly incurred : either offer services to replace the possibly provided for supporting any price supplement benefits and whether the benefits accepted by the buyer are of inferior quality , the seller shall refund of his return, the price difference ;

– or, if it can not offer replacement services or if they are rejected by the buyer for valid reasons, provide to the buyer , without any extra price of tickets to ensure his return in conditions that may be considered equivalent to the place of departure or to another place accepted by both parties .

The provisions of this Article shall apply in the event of non- compliance with the obligation provided for in paragraph 13 of Article R. 211-4 .

Terms and conditions updates on March 15 201 3


In case of conflict between different versions of general conditions of sale , the version available on the website www.aishatoursethiopia.com prevail.



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